Full Privacy Policy

WINGS of Hope (“we”, “us” and “our”) recognises the importance of protecting the personal information of individuals.

When handling personal information, we endeavour to ensure compliance with the rights, obligations and standards prescribed by Australian Privacy law.

What is Personal Information?

Personal information under Australian Privacy law is defined as:

Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.
  • From whom does WINGS of Hope collect personal information?

We collect personal information from individuals connected to our organisation and its activities. This may include prospective and current committee members, donors, supporters and volunteers.

What kinds of personal information does WINGS of Hope collect or hold?

We only collect and hold personal information we consider reasonably necessary for carrying out our functions or activities.

The kinds of personal information we may collect or hold include an individual’s name, gender,  lifestyle information, postal address, residential address, email address, phone number, credit card details and/or other payment information.

To administer our services, we may also collect or hold sensitive information – including health information, racial or ethnic origin, and preferred language.

How does WINGS of Hope collect personal information?

We collect personal information, where possible, directly from the individual. This may include collecting information:

  • Face to face during fundraising events
  • Over the phone
  • In writing
  • Online  via our Contact Us page

How does WINGS of Hope hold personal information?

We are committed to ensuring the security of all personal information we hold from misuse, interference, loss and unauthorised access, disclosure or modification.

Paper-based: All personal information stored as a paper-based record is held either on the premises within locked cabinets or at an external secured access controlled facility.

Electronic – based: All personal information held as electronic data is securely stored on local Australian servers backed up nightly or in real-time. Personal information held in this manner is subject to restricted access and password protection.

When personal information is no longer required for the purposes of carrying out our functions or activities, all reasonable steps are taken to destroy or ensure that the information is de-identified. This will apply unless we are required, under Australian law, to retain the personal information for a specified period of time.

Why does WINGS of Hope collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information for the purpose of providing and improving our products and services to support the bereaved community.

Does personal information collected by WINGS of Hope go overseas?

No, all personal information collected is stored in the Australian Data Centre with Adobe.

How can individuals ‘opt out’ of direct marketing communication?

Where personal information is used for the purposes of direct marketing communications – including eNewsletters, surveys, research opportunities, fundraising campaigns, and support group information, we provide the individual with the opportunity to ‘opt in’ or ‘opt out’ of receiving such information.

Individuals may request to receive direct marketing communication by marking ‘Yes’ in the provided option on their online or paper-based Membership application form. Individuals may ‘opt out’ of receiving direct marketing communications by selecting ‘unsubscribe’ on subsequent email communications sent by us, or by emailing wingsofhope@ccnb.com.au

Writing to the WINGS of Hope Membership Manager Box 195, Frenchs Forest NSW 1640.

If individuals choose to ‘opt out’ of receiving our direct marketing communications, they may be asked to provide their full name, address, date of birth and membership number for verification purposes.

Managing inquiries and complaints

We endeavour to handle personal information in an open and transparent way.

Any inquiry or complaint concerning the manner in which personal information is or has been handled by us can be made in writing to the WINGS of Hope Privacy officer at PO Box 195, Frenchs Forest NSW 1640 or by emailing the WINGS of Hope Privacy Officer on WingsOfHope@ccnb.com.au

We will deal with all inquiries and complaints usually within 30 business days.

For more information or to contact us